Telecalling Jobs in India – Duties, Skills, Requirements & Career Opportunities
Effective communication and customer outreach drive sales and support across modern businesses. Telecallers (Category Code: SSS14 / SSSC05) serve as vital representatives, reaching prospective clients, explaining products or services, managing inquiries, and supporting business development. SHRI SUNRISE SOLUTION LLP offers 100% pre-screened, PVR-verified recruitment solutions to connect candidates with reputable employers across India.
Responsibilities of a Telecaller
Outbound & Inbound Calling: Making cold/warm calls to prospective clients or receiving inbound inquiries regarding services and products.
Lead Generation & Sales: Presenting product details, qualifying leads, setting up meetings for field sales teams, and converting leads into clients.
Customer Support & Follow-Ups: Addressing customer queries, handling complaints professionally, and conducting regular follow-up calls.
CRM & Data Management: Logging call details, customer feedback, and interaction records into CRM databases or Excel sheets accurately.
Meeting Targets: Achieving assigned daily, weekly, or monthly call volumes, conversion rates, and performance targets.
Skills Required for Telecalling Roles
Excellent Communication Skills: Fluency in Hindi, English, or regional languages with clear tone and listening capabilities.
Persuasive & Customer-Oriented: Strong convincing power, patience, and ability to handle customer objections gracefully.
Basic Computer Literacy: Familiarity with CRM systems, basic Microsoft Excel skills, and quick data entry speed.
Active Listening & Problem-Solving: Understanding client needs quickly and offering appropriate service solutions.
Document Readiness: Valid Aadhaar Card, PAN Card, educational marksheets, bank account details, and a clear Police Verification Report (PVR).
Sectors Offering Telecalling Opportunities
Telecalling staff are deployed across Banking & Financial Services, Real Estate, Telecommunications, E-commerce, Insurance, Healthcare, Education & Coaching Institutes, IT/Software Companies, and BPO/KPO Call Centers.
Career Growth Path
With experience, strong communication, and target achievements, a Telecaller can progress into managerial roles:
Telecaller / Telemarketing Executive ➔ Senior Telecaller ➔ Team Leader (TL) ➔ Quality Analyst (QA) ➔ Assistant Manager ➔ Call Center / Operations Manager
Apply via SHRI SUNRISE SOLUTION LLP
Candidates interested in telecalling, telemarketing, and customer support employment opportunities can register with our recruitment team:
Category Code: SSS14
Helpline: +91-6307686185
Email: shrisunrisesolutioncrm@gmail.com
Corporate Office: P-1, Vastu Khand, Gomti Nagar, Lucknow, Uttar Pradesh – 226010
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